FAQs - StrongVolt

StrongVolt Support


My solar charger device is not charging.

1.  Make sure the green light is on. If the red light appears, try one of the following solutions:

A. Angle the charger towards direct sunlight

B. Place the solar charger in a more sunny area

C. Make sure the selector switch is on the proper setting for your device (iPhone®/Tablet, iPhone®, Standard)

Does the solar panel store power or have an internal battery?

This solar charger does not contain a battery, it works just like a wall outlet. All power generated is stored in the device you are charging.

iPad® and Tablet Charging

We recommend at least a 12-volt charger to properly charge larger devices. Any less wattage could cause the red LED light to indicate that there is insufficient power.

Will these solar chargers actually power my smart phone?

Yes! StrongVolt stands behind our commitment to only sell solar chargers and battery packs that “do what they say”. Unlike other companies we know that if a solar charger has less than a 3 watt panel, it will not get the job done.

Can I run my devices off the PowerBank while it's charging from the solar charger?

YES! This is one of the more common uses of the StrongVolt Solar chargers.


What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 working hours as a guide.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and StrongVolt has been authorized.

Return policy

StrongVolt offers a full 30 day money back guarantee. If you are not satisfied with your StrongVolt product, simply email us at contact@strongvolt.com with your order number and we will send you an RMA tracking number. However, we know you will love your StrongVolt device!

Warranty Information

All StrongVolt products come with a one-year maintenance warranty. In that time if anything breaks due to manufacture defect, we will replace it for free. If you have any questions please contact us at